Pakej Hanoi Halong Bay Sapa

1. DEPOSIT & FULL PAYMENT

Upon booking of seat             : Deposit per person per booking

If full payment is not received within the stipulated days before departure, Manazel Al Mashaer Travel Services Sdn Bhd at its sole discretion reserves the right to forfeit the deposit and cancel the booking.

If the reservation made between 60 days before the departure date or less, full payment must be made within three (3) working days.

2) MODE OF PAYMENT

i. Cash or via MEPS

ii. Cheque

iii. Bank Transfer

iv. Credit Card (Visa / Master) by Terminal + 2.5% Charge

3) BANK PARTICULAR

All payment to be paid to Manazel Al Mashaer Travel Services Sdn Bhd

Public Bank : 3239 9312 01 (Tour)

Maybank : 5640 7061 5954 (Tour)

Maybank : 5640 7061 1605 (Umrah & Palestine)

4) CANCELATION BY CUSTOMER

i. Customer are not allowed to cancel the booking without any valid reason.

ii. Any change of departure date, or Package is considered a cancellation and fee will apply.

iii. Cancellation of bookings by the Tour Member must be made in writing or email to Manazel Al Mashaer Travel Services Sdn Bhd Customer Service Department to avoid any miscommunication.

iv. In the event the cancellation is done 60 days or more before the departure date, the deposit will be refunded less the stipulated administrative charges

v. Tour packages cancelled less than 59 days before group departure date, cancellation fee will be imposed as follow:

• Special promotion package eg. MATTA (Non-refundable of deposit)

• 60 days or more from the departure date (administrative charges 50% from the total deposit amount will be applied)

• 45 – 59 days before the departure date (charge of RM 350 per person or 15% of the package price, whichever is higher, will be applied)

• 36 – 44 days before the departure date (35% of the total package price)

• 21 – 35 days before the departure date (50% of the total package price)

• 15 – 20 days before the departure date (75% of the total package price)

• Less than 15 days from the departure date (100% of the total package price)

vi. Customer will be notified of the amount of the cancellation fee payable as soon as possible following the cancellation of the reservation. Should the deposit be insufficient to meet the cancellation fee, you must settle the shortfall within 3 days of such notification.

vii. Customers are subject to the cancellation terms set forth by Manazel Al Mashaer Travel Services Sdn Bhd

5) CANCELATION OUTSIDE COMPANY CONTROL

i. Manazel Al Mashaer Travel Services Sdn Bhd reserves the right to cancel the package due to any unforeseen circumstance(s), or force majeure event such as pandemics, natural disasters, war, strikes, riots and/or order from the government of Malaysia or the government of any country to be visited.

ii. Manazel Al Mashaer Travel Services Sdn Bhd will recommend an alternative to the applicable Package Tour or part thereof, to either the same or another destination.

iii. If customer does not accept the alternative offer given, all money paid will be returned after deducting the following charges:

• A charge of RM 350 or 15% per person from the package price (whichever is higher) and includes;

• Any penalty charges imposed by the airline or;

• Any payment that has been paid by Manazel Al Mashaer Travel Services Sdn Bhd to any supplier or third party

iv. Customer are subject to the cancellation term by Manazel Al Mashaer Travel Services Sdn Bhd

6) CANCELATION BY COMPANY

i. Manazel Al Mashaer Travel Services Sdn Bhd reserves the right to cancel the package if the number of participants is less than minimum number of paying passengers (Depend on Package).

ii. These packages are under Series Group Departures, if the group are below of our minimum paying passengers, we will be informing our customers as our Company SOP 1 Month Before Departure. The customer might choose the optional as per below:

a) Postponed travelling

b) Refund full amount paid

c) Change or postponed to other destination

iii. As for group packages, in the event of a cancellation by the company due to insufficient passengers or inability to secure seats or accommodation, the company will refund the amount of money paid and also pay compensation as follows:

• Full refund and a compensation of RM 50.00 per person (within 8-14 days before departure date)

• Full refund and a compensation of RM 75.00 per person (within 1-7 days before departure date)

• Full refund and a compensation of RM 100.00 per person (on the departure date)

7) REFUND POLICY

i. Once Return Ticket has been issued and customer request for cancellation. No refund will be entitled.

ii. Refunds will only be allowed in the case of Death (No refund will be made If the flight ticket has already been issued), Hospitalization & valid Medical Reasons supported by a Medical Report from Private/Government Hospital (Medical Report from Clinics are not acceptable), subject to approval.

iii. No refund if any of the item in the package is not utilize fully or partially when tour has departed.

Refunds will be made by way of cheque or bank transfer and will generally be processed within 60 working days from the date of cancellation. The refund process may take longer during peak seasons, due to the increase in transaction volume.

8) TRAVEL ESSENTIAL

All travelers are strongly encouraged to obtain a comprehensive travel insurance policy to protect against unforeseen circumstances, such as baggage loss, flight delays, travel agent insolvency, medical emergencies and etc. We shall not be responsible, under any circumstances, for any such matters.

9) IMAGE AND VIDEO USAGE AND RIGHTS

During tours, Manazel Al Mashaer Travel Services Sdn Bhd members have right to take multiple photos, individual or group and/or produce video recordings, hereafter referred to as ‘marketing materials” for the purpose of the following but not limited to:

a) Website marketing

b) Booklets or flyers

c) Social Media campaigns including Facebook and Instagram

d) Electronic Media such as Television Media

Tour members hereby agree and give permission to Manazel Al Mashaer Travel Services Sdn Bhd to use their image and video recordings as ‘marketing materials”

10) IMPORTANT NOTE

i. The above rates quoted are subject to change without prior notice.

ii. Manazel Al Mashaer Travel Services Sdn Bhd and its agent reserve the right to change or alter the program and revise fares without prior notice due to unforeseen circumstances.

iii. All flights and hotels are provisional and will be subjected to change until final confirmation.

iv. Not all hotels have rooms for 3 people. Therefore, extra bed or mattress only (subject to hotel) will be added only on twin sharing rooms.

v. Passport must be valid for more than 6 months from the date of travel.

vi. Flight seats and room arrangement for hotel are auto assigned.

vii. Tour Leader only will be sent if the group is more than minimum passengers (Depend on Package).

viii. It is the responsibility of the tour members to ensure that their names are cleared from blacklisted by any regulatory bodies in Malaysia or destination that may prohibit overseas travel or arrival.

ix. Manazel Al Mashaer Travel Services Sdn Bhd will not be held responsible or liable in the event any tour member is denied to travel by the Malaysian Immigration. Tour fares will not be refunded.

x. All meals mentioned in our program are suitable for Muslim, Except for breakfast which normally will be served based on standard international buffet menu by hotel.

xi. Manazel Al Mashaer Travel Services Sdn Bhd term & conditions will apply.

11) COMPANY DETAILS

Manazel Al Mashaer Travel Services Sdn Bhd (1198200-D)

MOTAC : KPL 8779

Address : 55-2, KL Traders Square (Plaza KLTS), Blok C, Jalan Gombak, Setapak, 53000 Kuala Lumpur

Phone : +603-7890 5994 (Hotline) | +603-4041 4494 (Office)

Email : [email protected]